Shipping policy

Delivery

Orders placed before 3pm Monday to Friday are dispatched the same day

Orders over £50 qualify for FREE Express Delivery where available – more information below

Orders under £50 incur a £2.95 delivery charge – Express upgrades from £4.95 available at checkout

Premium and Saturday delivery enhancements via DPD are available on most products at checkout

 

Further Delivery Information

We are pleased to offer a wide variety of delivery services via our trusted delivery partners including Royal Mail, Evri, Parcelforce and DPD.

We use specialist couriers for large, bulky items and some special-order products may be sent to you directly from the manufacturer to reduce lead times.

The checkout page for your order will show all services available based on the shipping location and products selected.

For assistance regarding delivery options, please visit our contact page or call our office on 01473 730 565.

 

Geographical Surcharges

Our standard delivery charges apply primarily to Mainland UK destinations. Some delivery locations within the UK will incur additional charges. The locations affected include but are not limited to Northern Ireland, Scottish Highlands and island locations such as the Isle of Man.

If your address is affected, the surcharge amount will be clearly displayed at checkout. Please also be aware that a very small number of products may not be available to all such regions.

 

Delivery Terms

Delivery of your order will be to the address confirmed at checkout – please be advised you will need to make any arrangements which may be necessary to ensure delivery can take place.

It is possible that your order may arrive earlier than the estimated delivery date.

If your order is delivered later than advertised, you have the right to cancel the purchase and receive a full refund.

If you wish for the goods to be delivered at different times; we recommend contacting our sales team in advance of placing the order so we can arrange this for you – in rare instances, it is possible an additional carriage charge may be applied but this will be agreed with yourself prior to the order being placed.

 

Delivery Issues

In the unfortunate event you experience an issue with your delivery, such as a damaged item or parts missing; please notify us within 24 hours of delivery, where possible and advise of any issues so we can resolve the issue quickly.

Please ensure you do not use the item or dispose of any packaging if you wish for us to replace or refund any items which arrive damaged or otherwise not as expected.

Please note that Woodshop Wonderss cannot accept responsibility or liability for issues arising from late or damaged deliveries that are a result of circumstances beyond our control. Woodshop Wonderss will also not be able to accept responsibility for any costs incurred as a result of these circumstances.

Woodshop Wonderss also cannot accept any liability involving third-party contractors and strongly advises that no arrangements be made for the installation of a product until you have received your order.